Unprofessional hang up

I know that when people call here at the college, whether it's a parent or a student, they do expect us to just drop everything and tend to what ever their issue may be. They expect us to accept their rude behavior and their spoiled bratty ways as well. Sometimes it could be a minor issue, some times it could be major, depending on how you look at the situation. Well a young guy called the office and wanted to know if I had the number to Veterans Affairs which he said was on another campus. I looked in my college directory and there was a VA office on my campus but not the other one. So I told the guy that and wanted to know if he would like Financial Aid instead on the other campus. He said, "Same difference". I said, "No, it is not the same difference, or it would be listed as such." I asked him if he wanted the number or not. He said yes so I transferred him to the number in my directory.

A few minutes later, this same guy calls back and I could tell that he was in a ugly mood because he is yelling at this point. He said, "The number you transferred me to was busy and I need you to look up the number again." WHOA HORSEY!! You NEED me to do what???? I tells him that I can't help cause the number is busy and that if he wanted it so badly then he can go to our website and look it up himself. He said, "Look lady...(see at this point, he done already mess with the wrong one) I am sitting in my car and I am not near a freaking computer and I need you to look up the number." I interrupted him and said, "You are not getting anywhere with all this yelling and I'm trying to help you." He replied, "You are not doing a good job of it."......And that is when I hung up the phone. CLICK!

The guy calls back and he is still yelling..."I want your na..." He didn't get a chance to finish the word name...because I hung up the phone again. You would have thought after that, he wouldn't call back, but he did and this time he is yelling even more...."I want your sup..." CLICK! I just didn't have time for all that drama and I know it was unprofessional, but sometimes you gotta do what you gotta do. He didn't call back after that because he probably got the hint that he was fooling with a crazy person at this point.

Lovingly yours,